Advanced Investigations

How are undercover shoppers the key to a business’s overall success?


One way to assess a business’s quality of sales and service, job performance, and regulatory compliance is through an undercover shopper. An undercover shopper, also called a mystery shopper, is an individual hired to investigate a business by pretending to be an average customer. Essentially, posing as a regular client or customer helps them observe how the company and its employees are performing without disrupting the natural environment of the workplace. This way, they can collect pertinent information about the functionality of a business without any biases. Business owners who attempt to check up on their business do not get an accurate perception of their employee’s performances, as they are usually on their best behavior in front of their bosses. However, undercover shoppers can help you get an accurate representation of your business’s needs. If you own a business, you should consider contacting Advanced Investigations to learn how our Connecticut Undercover Shopper Services for Retail Businesses can contribute to your business’s success. 

What are the potential benefits of hiring an undercover shopper?

In most cases, the success of a business hinges upon undercover shoppers. Undercover shoppers can uncover vulnerabilities within the business. The following include but are not limited to some of the ways businesses can benefit from hiring undercover shoppers:

  • Improve the quality of service. If your business is known for providing customers with a high level of service, your business will likely do better than others. This is primarily because customers are more likely to return and support your business if you meet their needs. Having an undercover shopper blend in as a regular customer will help you evaluate the quality of service your employees provide. This will enable you to assess their level of helpfulness, diligence, and honesty. Ultimately, it will help you determine what type of service customers receive when no supervisors are around to monitor employees.
  • Improve sales. When running a business, to sell your products, you are likely focused on marketing your merchandise. However, even with effective marketing strategies, customers may choose to take their business elsewhere if there are issues within the selling process. To ensure a successful sales process and increase profits, an undercover shopper will conduct performance audits to identify any problems in the selling process.
  • Improve image and branding. As a business, your brand’s reputation is vital to your business’s success. If employees fail to answer phones to answer customer questions or ignore emails, it can harm your company’s reputation. A damaged reputation can result in declining sales as customers are more likely to take their business elsewhere. An undercover shopper can detect areas where your company can improve its branding to prevent significant business loss.

If you are a business owner, hiring a talented undercover shopper from Advanced Investigations is in your best interest. We can assist you in identifying any flaws within your business, enabling you to make critical changes that can boost sales and employee performance.

Paul Cicarella and His Team

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We are focused on providing the best service for our clients. As a result, we continue to train on the most up to date technology. Our staff regularly attends training with the various state and federal enforcement agencies, as well as international intelligence agencies.

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